Your Trusted Technical Partner
At ZGC, our partnership doesn’t end with delivery. We are dedicated to ensuring your complete satisfaction and the reliable performance of our products in your applications.
We stand behind the quality of our products. All ZGC motors and drives come with a standard 12-month warranty from the date of shipment.
What’s Covered: This warranty covers any defects in materials or workmanship under normal use and proper service.
What’s Not Covered: The warranty does not cover damage resulting from accident, misuse, abuse, improper installation, unauthorized modification, or normal wear and tear.
Process: If a defect arises, please contact our support team with your product model and order number. We will guide you through the troubleshooting and return process.
We strive for a hassle-free experience. If you receive a defective product, please notify us within 7 days of receipt.
Conditions: Products must be unused and in their original packaging. A detailed description of the defect is required.
Process: Upon approval, we will provide a Return Authorization (RA) number and instructions for sending the product back. We will cover the cost of shipping replacement units for warranted items.
For products outside the warranty period or damaged due to mishandling, we offer expert repair services.
Service: We can repair a wide range of issues, from mechanical wear to electronic component failure.
Process: Contact us for a free evaluation and cost estimate. Upon your approval, we will proceed with the repair and return the unit to you promptly.
Our technical support is always available to assist you, even after the warranty expires.
Service: Get help with installation, integration, tuning, and troubleshooting for any ZGC product in your system.
Contact: Reach out to our engineers via email or phone. We are committed to providing practical solutions to keep your equipment running smoothly.
Changzhou ZGC Mechanical & Electrical Co., Ltd. is committed to being your trusted partner by delivering cost-effective standard and customized solutions. Headquartered in China’s Motor City, Changzhou.
Youtube
©2025 ZGC. All Rights Reserved.